HMRC VK: Issues with CDS (Customs Declaration Service)

Via de Nederlandse Douane ontvingen wij het bericht: HMRC is experiencing some technical problems with CDS. This is unrelated to the decommissioning of CHIEF and we’ve evoked contingency processes to support businesses.

We are currently experiencing some issues with the Customs Declaration Service (CDS) following an update connected to another system – we have put in place contingency processes at GB ports to ensure businesses can keep goods and freight moving while we return to full service. These measures will be in place until further notice.

  • Hauliers using the Goods Vehicle Movement Service should create a Goods Movement Reference (GMR) and select ‘Declaration by Conduct’    
  • Traders / Declarants to amend, arrive or re-submit declarations when CDS issues have been resolved

If you are moving controlled goods you should consider delaying your journey as controlled goods must remain at the port or attend an Inland Border Facility for inspection.

HMRC understands the concerns of customers but can assure them that we take system resilience very seriously. We will continue to work closely with customers in the meantime to ensure minimal disruption and apologise for any inconvenience caused.

This issue is not related to the CHIEF extension closure on 31st Oct.

Full details of all of HMRC’s systems are available on our service availability page, which is regularly updated – We would encourage you recommend your members or customers refer back to this page before embarking on any journey.